CAREERS - CUSTOMER SERVICE
Identity Systems is a certified Women-Owned business, and practices equal opportunity employment for all applicants.
If you have the right experience, motivation, and pride in your work, we'd like to hear from you.
Please provide a complete resume and cover letter with your application to
Customer Service Representative (CSR)
We're Always Looking for Great People;
If you have customer service experience and are looking for a place to exercise your talents, you've come to the right place.
We are looking for career-minded individuals for full-time first shift employment.
JOB REQUIREMENTS:
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Highly developed sense of integrity and commitment to customer satisfaction
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Demonstrated passion for excellence with respect to treating and caring for internal & external customers
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Ability to communicate clearly and professionally, both verbally and in writing
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Has a pleasant, patient and friendly attitude
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Strong decision making and analytical abilities
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Strong detail orientation and communication/listening skills
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Possess a strong work ethic and team player mentality
JOB RESPONSIBLITIES:
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Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
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Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.
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Preferred Qualifications: High school Diploma; 1 year CSR experience, experience in Microsoft Office, excellent attention to detail, and team player!
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Provide quality service and support in a variety of areas including, but not limited to: billing, placing print orders, and system troubleshooting.
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Troubleshoot customer issues over the phone.
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Handles issues in the best interest of both customer and company.
JOB BENEFITS:
- Casual-dress attire
- Good pay
- Flexible hours
- Paid training and support
- Promotion opportunities
- Full time employment benefit opportunities, including 401k, dental, sick leave, vacation time and more.
- Paid holidays
- Company Christmas Banquet
