Careers - Customer Service Representative

CAREERS - CUSTOMER SERVICE

Identity Systems is a certified Women-Owned business, and practices equal opportunity employment for all applicants.

If you have the right experience, motivation, and pride in your work, we'd like to hear from you.

Please provide a complete resume and cover letter with your application to

hrisi@identitysystemsinc.com.

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Customer Service Representative (CSR)

We are looking for career-minded individuals for full-time first shift employment.

JOB SUMMARY:

Performs all customer service duties in our Columbus, Ohio office with a primary focus to accurately complete each job order entry and develop relationships with an assigned portfolio of customers. Responsible as a liaison between our customers and internal teams to ensure the correct, timely and successful delivery of our product according to each customer’s specific needs. Also assists with internal inventory analysis and tracking.

KEY QUALIFICATIONS:

Responsible for processing all sales and job orders in a timely manner

Answer all incoming customer calls when necessary

Verify all paperwork for completeness and accuracy – attention to detail is required

Resolve customer problems or discrepancies by conducting the proper research necessary in an expeditious and tactful manner

Assist sales staff in maintenance of customer inventory by checking product count in company’s manufacturing production control system prior to processing an order

Maintain open communication with customers as well as sales and management staff to inform them of any order issues, delays, or backorders in a timely manner

Work with the accounting department to resolve delinquent accounts

Ability to communicate effectively at all levels of the organization

Confident with numbers to ensure accuracy of the order entry process

Must interact effectively with all levels of management and staff, internally and externally

Maintain company standards for punctuality and attendance

The Customer Service Representative's duties and responsibilities encompass but are not limited to the following key objectives:

Build and maintain strong, long-lasting customer relationships
Accurately process customer orders and ensure timely delivery of our products
Timely and effective communication of issues or changes in order status when necessary
Understand customer needs and requirements
Inventory control and tracking