CAREERS - CUSTOMER SERVICE
Identity Systems is a certified Women-Owned business, and practices equal opportunity employment for all applicants.
If you have the right experience, motivation, and pride in your work, we'd like to hear from you.
Please provide a complete resume and cover letter with your application to
Customer Service Representative (CSR)
We're Always Looking for Great People;
If you have customer service experience and are looking for a place to exercise your talents, you've come to the right place.
We are looking for career-minded individuals for full-time first shift employment.
Highly developed sense of integrity and commitment to customer satisfaction
Demonstrated passion for excellence with respect to treating and caring for internal & external customers
Ability to communicate clearly and professionally, both verbally and in writing
Has a pleasant, patient and friendly attitude
Strong decision making and analytical abilities
Strong detail orientation and communication/listening skills
Possess a strong work ethic and team player mentality
Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.
Preferred Qualifications: High school Diploma; 1 year CSR experience, experience in Microsoft Office, excellent attention to detail, and team player!
Provide quality service and support in a variety of areas including, but not limited to: billing, placing print orders, and system troubleshooting.
Troubleshoot customer issues over the phone.
Handles issues in the best interest of both customer and company.
- Casual-dress attire
- Good pay
- Flexible hours
- Paid training and support
- Promotion opportunities
- Full time employment benefit opportunities, including 401k, dental, sick leave, vacation time and more.
- Paid holidays
- Company Christmas Banquet